Refund and Return Policy

All defined terms used below shall have the meanings set forth in our Terms and Conditions.

Order Cancellations

Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.



Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. You must contact the seller and raise a return for the item – We (PokeAuctions) are not liable for any losses or returns You may face when using our site. We however, run a very detailed search on new users and anybody found violating our terms and conditions will have their account removed and blocked.


To initiate a return, please email us at We require an item number to process each request.

All returned merchandise should be sent to the original seller’s address as laid out in the terms of our returns policy.

For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.


Refunds and Exchanges

After the seller has received your valid return, They will send you an email to notify you that They have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.



If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.